The Association of Public-Safety Communications Officials International (APCO) has released for public review a draft of its standard APCO 1.113.1 Incident Handling Process. From the project prospectus:
The standard will take the call-handling process from its root. Starting with the call-delivery mechanism of the equipment, which can affect the call handling initiation, it will continue to the actual triage of the call to its dissemination. The goal is to bring the call-handling process into full circle from the initiation of the call through the caller triage and finally into the dissemination of information. This will include the continued support of responders through the dissemination portion.
Comments are due September 3rd. You will find more information about the document and APCO’s public commenting process at the link below:
You may obtain an electronic copy from: [email protected]. You may send your comments to that email address with copy to [email protected]. All APCO standards are on the standing agenda of our weekly Open Agenda teleconference — every Wednesday, 11 AM Eastern time.
Issue: [18-206]
Category: Public Safety, Risk Management
Colleagues: Mike Anthony, Richard Robben
ANSI Standards Action | Page 3